Shipping Policy

Introduction

This Shipping Policy outlines the shipping practices for Club Derma. We strive to ensure timely delivery of your orders and provide you with the necessary information regarding shipping.

Shipping Methods and Costs

Shipping Methods:
We offer various shipping options, including standard and expedited shipping. Shipping methods and costs will be displayed at checkout based on your location and order size.
Shipping Costs:
Shipping costs are calculated based on the delivery address, order weight, and chosen shipping method. Shipping fees will be displayed during the checkout process.

Delivery Times

Processing Time:
Orders are typically processed within 1-2 business days.
Estimated Delivery Time:
Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
Delays:
While we strive to meet the estimated delivery times, unforeseen circumstances may cause delays. We are not responsible for any delays caused by the carrier or other factors beyond our control.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Issues

Lost or Damaged Orders:
If your order is lost or damaged during transit, please contact us at support@clubderma.com. We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
Incorrect Address:
Please ensure that you provide accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.