Refund Policy

Introduction

At Club Derma, a brand of DR PRAVEA DERMA SOLUTIONS PRIVATE LIMITED, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy outlined below.

Eligibility for Refunds

Timeframe:
You may request a refund within 30 days from the date of purchase.
Condition of Products:
To be eligible for a refund, the products must be unused, in their original packaging, and in the same condition as when received.
Non-Refundable Items:
Certain items are non-refundable, including:

Opened or used products
Products purchased through third-party retailers
Gift cards or vouchers

How to Request a Refund

Contact Us:
To initiate a refund request, please contact our customer service team at support@clubderma.com. Include your order number, the reason for the refund request, and any relevant details about the product.
Return Instructions:
We will provide you with instructions on how to return the product. You will be responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part or a defective product.

Refund Process

Inspection:
Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
Processing Time:
Refunds will be processed within 7-10 business days from the date we receive and approve the returned item.
Refund Method:
Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your financial institution to process the refund.

Shipping Costs

Return Shipping:
Shipping costs for returning products are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Original Shipping Fees:
Original shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Defective or Incorrect Items

Reporting Issues:
If you receive a defective or incorrect item, please contact us at support@clubderma.com within 7 days of receipt. Provide your order number, details of the issue, and any supporting photos.
Resolution:
We will arrange for a replacement or refund, depending on the situation. Shipping costs for returning defective or incorrect items will be covered by us.