Return and Refund Policy

Introduction

At Club Derma, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Policy

Eligibility for Returns:
Products can be returned within 30 days of the purchase date. The items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items:
Certain items are non-returnable, including opened or used products, and products purchased through third-party retailers.
Return Process:
To initiate a return, please contact our customer service team at support@clubderma.com with your order number and reason for return. We will provide instructions on how to return the product.

Refund Policy

Refund Process:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
Timeframe:
Refunds will be processed within 7-10 business days after we receive the returned item. Please allow additional time for your financial institution to process the refund.
Shipping Costs:
Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.